Here is what I accomplished one afternoon with this company:
Total time: Over 2 hours
Total store visits: 1
Total calls: 4 (I think)
Accomplished: New SIM in hand. Old number moved to new sim.
Desired but gave up on: New local number assigned; old number returned to provider.
Background: Active prepaid service with >$40 balance and phone number in another state.
Highlight 1: Store rep who got the run-around and GAVE me a new 64K sim card saying I needed it if I was going to move my number.
Highlight 2: A CS rep who asked the number of my new sim card and poked it in before entertaining request for a fresh phone number.
You know what happened as a result of highlight 2? Poof! When it hit my local system the call was history. Of course. New sim good, old sim dead.
I cannot count the times I heard "Your wait will be less than 10 minutes." It usually was not. Several times I also heard, "Sorry sir my computer is updating and I cannot help you; you will have to talk to someone else" followed by another "Your wait..."
Also multiple times I got "The name on your account does not match what you say." Bull! I check it via the web interface. It is my name there!
Finally, the cake! This one beats all. As I told the rep, we are leaving him nameless even though he offered. "I am sorry sir. You have to take it to a store. We do not do relocations here in the relocation department. Thank you for calling!
How can any company be this wretched?
